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Above and Beyond
"Absolutely amazing, every time I need something they resolve it in moments. No fighting involved. People there are all super sweet and helpful. "
Best Customer Service Around
"My dog didn't like a product and without hesitation they refunded my money. They just gained a customer for life.All you other companies should follow their actions."
I don't think I've ever worked with a company so consumer friendly and beyond
"when my dog died the company refunded 1/2 of the canned food I used, no questions asked even though I had opened the case.When I got a new standard poodle puppy and in error ordered the wrong dry food (my error) they sent me a return label to return and then sent my the correct one.They are so gracious and polite and respond very promptly."
"Petflow offered to send me another collar that will fit my dog and told me to donate the larger one. I plan to take it to the organization that assists dogs in finding their forever home, Pet-Max."
"I’ve been using PetFlow for a few years. I buy cat food that is difficult to find in most pet stores and dust free litter. I basically buy in bulk to save money, and receive free shipping with my program. In the years of service I have only needed to reach out to customer support twice. In both instances the fault was on the shipper and out of the company’s control, but they still promptly and courteously resolve my issue. I highly recommend PetFlow! :)"
"Didn’t inform me my prescription dog food was out of stock. I ordered through another company because obviously my dog has to eat. Asked for my bags to be canceled. They said they would. The bags were shipped to my house and I was charged. They were WORTHLESS in helping me. Wouldn’t even comp me a free bag of dog food for my other dog after being charged over $500 in food. Also couldn’t get a supervisor to help me, Called for two days. Finally reached one on my own 100th attempt. Wouldn’t recommend this company to ANYONE. "
"Customer service is exceptional, as are their prices. Will definitely continue using the service. They went above and beyond for me when an autoship caught me by surprise, refunding my rent money before it became an issue. Thank you, thank you, thank you! Next paycheck I will be back!"
Phenomenal Customer Service!!
"I recently received a damaged shipment and promptly emailed PetFlow's customer service. Within 2 hours I heard back and a new shipment was on the way with their sincerest apologies. They went above and beyond to make it right and I truly appreciate that. I'll continue to be a loyal PetFlow customer and hopefully others will too!"
Great Products and Service
"I was running out of dog food and couldn’t get out to get more, I ordered from PetFlow and it was here so fast! The prices beat my “go to” pet store too. Great selection of products, great service, great prices!Thank you!"
"Amazing customer service and product selection. Highly recommend!"
Excellent and outstanding customer service.
"I just want to thank PetFlow for their wonderful customer service. I placed an order over the phone just now and the lady that I talked to was so pleasant and nice. Customer Service is very important to me as I have dealt with some very bad customer service representatives in the past. Again, thank you and I will definitely continue ordering from PetFlow."
Can't Pause Orders or Cancel Account Online
"After I euthanized my dog, I wanted to pause my shipments of dog food until I got another pooch. I figured I would cancel or pause my current order and then create a new one or edit the old one when I needed dog food again.PetFlow does NOT allow you to do this online. You can set an order to ship later, but then you have to keep postponing it every few weeks. You can remove some things from your cart, but not everything to totally eliminate getting a shipment.So, I thought I would just cancel my account. You can't do this online, either. I absolutely hate this: It's an online account; it should be manageable online. It isn't.You have to call customer support to cancel. Just what you're looking for - some other thing you have to worry about when your pet has died.Some parts of the service were fine. That is to say, they did what they were supposed to do - ship me dog food. Which just isn't that complicated.I only used PetFlow because we had to get special diet food that wasn't available locally except for a huge cost through our vet. Otherwise, I would much rather have purchased locally to support local pet stores. PetFlow's prices on some things were lower than local prices and other online stores. Some were not. I suggest shopping around a little bit.Were I to sign up for another service or use the online tools from one of the big pet store chains."
Great Customer Service
"Had a miscommunication with customer service where I first accidentally ordered the wrong food and then had my food shipped to my old address. Customer service was more than helpful on making sure that I got the correct food and that I received it at my current address. Very Helpful! "
"We enjoy shopping at PetFlow and knowing that every purchase helps feed a dog in a shelter, too. We had an issue with missing items from a recent shipment and they resolved the issue and gave a credit for future purchases without having to go through a runaround. Would highly recommend. They also carry the brands we want and decent prices. Two thumbs up."
"I discovered that my dog's food contained moldy morsels throughout the bag. I called PetFlow's Customer Support and spoke with AJ. He was very helpful and asked me to email a picture of the kibble for him to examine. Within an hour, I had received a reply stating that my dog should not be eating this food and that he would send me a new bag of food. Four days later I have my new bag of food. I want to thank AJ and PetFlow for awesome Customer Service. I have bought food from PetFlow for sometime and wouldn't think of ordering from anyone else."