Great online experience for monitor purchase
"I bought a new HP laptop at a great price. Full specs were provided and the item was promptly shipped. I have used this site once before and both times had a good online shopping experience."
"Purchased appx $1,100 in products. Never received the items. Told the order was cancelled and I would be getting a refund and that has also never happened. You cannot reach anyone. They hang up on you many times. I finally filed a fraud charge with our credit card company. "
"Ordered Microsoft Surface on Newegg marketplace. ANTOnline was the seller. They called and told me a delay. I agreed. Days later told me cancelled by New Egg. Not true. Customer service rep hun g up on me. Story kept changing. Such a joke."
FREE SHIPPING WHEN YOU BUY DEFECTIVE ITEM, PAY FOR SHIPPING WHEN YOU RETURN DEFECTIVE ITEM
"I purchased a 3" inch hole saw through Walmart's website for $8.95 with free shipping. Store pickup was not available otherwise I would have done that. Item arrives in bubble envelope "bent". Appeared to have been crushed in transit or defective already when shipped. Regardless, it's unusable in the condition it arrived in. Return policy is it can only be returned to ANTOnline.com So I registered for a RMA return on their website BUT I was to be responsible to pay for shipping to ship the defective hole saw blade back. I say no more. I will NEVER BUY anything that is affiliated with this ANTonline.com company ever again!"
Don't want the product? They'll ship it fast!
"Indeed, I cancelled an order five minutes after purchasing from this dull robot of a company. Instead of fulfilling my cancellation request, the service agent let me know that they went ahead and shipped it out the door the following day. Instead of cancelling and wasting less labor from both parties, the turds want to ship it back and forth and deal with restocking for the same cost as the price of the item. Ridiculous policies developed by apes."
Unethical Practices and Terrible Customer Service (CSR Hung Up on Me!)
"I purchased an Asus gaming laptop from ANTOnline through one of the marketplaces they sell on for x amount. A few days passed and I received a reply from them as follows:"This is a special order item that ships straight from the manufacturer. We sent them the order on the order day and they normally ship within a few days. This time they sent us and email saying they were backlogged with orders and had a 1 week delay. Now they are saying 4 weeks, maybe longer. Better to cancel if time sensitive? [name blocked for privacy], Support Manager"I replied to the support manager's message telling them I would still like the product despite the wait and to honor the price paid. After all, they were asking me whether or not I wanted to cancel or not. Well, it turned out what they told me was a COMPLETE LIE. They turned around and raised the price by $300! As of this writing, they still have the same product on sale for the higher price! The way this particular marketplace works is that they give sellers a preset number of days to fulfill the order. If the order exceeds that time limit, the order will cancel out. The objective of setting order timeouts is so that marketplace sellers can uphold a similar level of commitment as the marketplace themselves, but they used it to their advantage to cancel the order and try to sell the laptop for a higher price. Further contact with them through email and phone was hopeless. When I called, they promised an email back with a resolution within 48 hours. Nobody contacted me... I followed up and upon politely asking for a manager, the CSR hung up on me. Unbelievable! In conclusion, based on my experience ANTOnline is an unethical company that is unable to honor their mistakes and shows no respect to customers. I will not be doing business with them again. "
Just as advertised
"The computer arrived quickly and in good shape. We will use your company again. Thank you"
fantastic price and great service
"I have nothing but good things to say about antonline. Needed product delivered quickly. That was done. The product arrived well packaged and on time. Nothing more one can ask for from a seller. Thank you!"
Great deal - Item arrived safely and in excellent condition - Thank you!
"The price was very reasonable. I also would like to make a deal."
Speedy accurate delivery, would buy from again.
"Speedy accurate delivery, would buy from again."
"Product came on time, was as described and the price was excellent. Can’t fault them - would purchase again. "
"Terrible business. Awful customer support. Avoid like the plague."
Refused a return/exchange a couple of days past their 30 day deadline
"I bought an Intel CPU from antonline (as a Newegg partner). When the machine I was building did not boot, the motherboard tech support folks said to exchange that and try again. Which I did. By the time we rebuilt the computer and found it still would not boot and that the CPU was suspect, antonline said I was a couple of days past their 30 day policy and they would not help me or stand behind the products they sold.I will never do business with them again. Their rigidity and lack of customer focus is appalling. Ans their are many other vendors around."
If you want the worst of service go with antonline
"Bought something for $900 and decided I didn’t want it. Requested a return but they tried to lag on responding so I can exceed the 30 day limit. Returned the product but was not informes of their return policy. I paid $120 for a restocking fee on a graphics card. If you want to waste countless hours with customer service only to be gouged out of every last dime then antonline is right for you."
Sent wrong part
"Ordered a fuse block 4164 and they sent me a fuse. even the fuse wouldn't fit the block if I ordered that fuse. Seems that they just through something in the bag for shipping that took two weeks. I order a lot of parts on-line and this is by far the worst experience. The fuse holder is for my boat that protects the house batteries and now has no protection. I called customer service and they told me that they will send me an e-mail to work out the problem, no customer support over the phone !"
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