Richmond Indiana store
"We just purchased our second camper, a 5th wheel, at the Richmond location. We loved our salesman, Patrick, and highly recommend him to others. He was patient with our many questions, very knowledgeable, personable, and went out of his way to make certain we were taken care of. We love our new camper - THANK YOU Patrick/ Campingworld!"
New RV sold with nonworking refrigerator. Still not fixed after 4 weeks
"We picked out the new 2018 travel trailer at Camping World of Sherman on 6/15 and were told to come pick it up at 3:00 on 6/16/2018. This was so they could get it ready and make sure everything was in working order! We arrive at 230. Around 430 after being told they are really busy, other people were late to appts, etc we are finally told it's our turn to sign the papers and take our camper home. Great! We look over the camper and find the chair has a worn spot that is almost a hole. They say they can't replace it but can have someone fix it. OK, whatever. We sign the papers, buy the extended warranty and go to take it home. They were already closed at this point. We get down the road and realize they did not put a paper tag on the camper but luckily we made it home without it. Then the fun begins!! We get it home, leveled, electricity and water hooked up and are so excited...only to find out the refrigerator does not cool. We let it run over 48 hours. The freezer worked great but not the refrigerator. I called the service dept and they said bring it in. We pull up to the service area on 6/21/2018 and start backing it in only to have a long haired, crackhead looking guy run out and yell at us as if we are doing something wrong. He told us to go park it in the no parking zone across the street. We pull up there and Shawn comes out. We explain what's going on and he said to leave the camper where it is so they can move it later and check it out. We were offered nothing in writing acknowledging we were leaving it. All we could do was take a picture of the paper he was writing up. Once they checked it, they said it needed a part ordered through the Forest River warranty and they would order it and have it expedited. We had a vacation scheduled with the camper for the upcoming weekend. We were told that it would take a week or two to get the camper fixed. If we wanted to use our brand new camper we could come pick it up and use it and just take a cooler since the refrigerator is broken. We live over an hour away and my husband works and can't just keep driving back and forth taking it and picking it up. This is not an option. The camper stays there. They say the part is on the way. There's almost no communication on their part. I receive a call from Shawn saying it will be ready to pick up on 7/9/2018. I hear nothing. On 7/11/2018 I call him. He says he has no idea why anyone would have said that because they don't even have the part yet. It's due in on 7/13. He will call me whether it's in or not. Again, no call. I call him. The part did not come in but is now supposed to be in on 7/17/2018. I call the evening of 7/17 after no call from Shawn only to find out he's not there and the part is not in. Dale will email Shawn and have him call me today. I get a call saying the Dometic factory was shut down for 2 weeks and that's why the part wasn't ordered. NOT ACCEPTABLE! Shawn has his service Mgr, JT call me to basically the me the same thing and that the part is now ordered and he will call when they have shipping confirmation. This is where we currently stand. We bought a brand new travel trailer, have not gotten to use it, our vacation time has passed and the 1st payment is due. STEER CLEAR OF CAMPING WORLD AT ALL COSTS! We have been lied to over and over. The next step is to stand right outside their property on the highway service road with signs warning people to stay away! They need to make this right immediately or buy the camper back plus cover all the time spent back and forth and having to deal with this!"
Incompetent Liars at Biloxi MS store
"This store is newly opened. They have too many employees walking around and not able to answer a simple question. I am referring to the store and service area, but I have heard unpleasantness from recent purchasers also. This is our story.On June 5 we made an appointment for June 19 for service on our 2003 Itasca Horizon diesel motorhome. We asked about service for the HWH hydraulic system and also repair/service of Winnebago basement air conditioner. Also had some other more minor repairs to do, like drawer repair and motor servicing. We left the coach 12 days, and stayed in a motel. Two days before it was scheduled to be picked up we started calling for status. No return calls and no techs available. So we went to the store and got a big run around with no answers to any questions. We returned the following day and insisted on speaking with manager, who knew nothing. He went to check on it and he told us that they did not have a tech to do service on the basement a/c from winnebago (On Phone and at drop off we were told they did have a tech for a/c) They changed the a/c filter ($18). They installed a gfci that we had already purchased. They fixed 2 broken drawer slides. They said they changed the oil, however the invoice did not state this specifically, just labor and parts charges, not even what kind of oil used. No tech was available to ask for clarification so we were just out of luck there. They failed to change the oil filter or the fuel filter (which clogged up the next day causing a loss of power and frantic searching for a new one Sat. evening). But the biggest problem was the HWH hyraulic system that operates the jacks and slides. The solenoids needed replacing. We know this because we have literally had this problem since it was new. We explained all this to the tech that took our coach in. The tech said that one jack needed replacing and after lowering the jacks was unable to get it back up, which is how we drove it away with the alarm dinging until we could find the way to shut off the alarm. We were able to get the jack raised, by opening solenoid and levering the jack up, just like many times before. The tech said it couldn't be done. So, anyways, hydraulics were not fixed. We also asked for wash and wax which didn't happen. Tires were not checked or aired, which we went directly across the street to Southern Tire mart where tires were purchased and had them take care of it. Charge was $725. Mostly labor, which is funny because they admitted they only spent one day on it. The staff at this store is woefully untrained and unreliable. I know we don't have many choices for rv service, but please, folks, avoid this Camping World in Biloxi MS at all costs. "
Free Shipping isn't really free.
"Website says Free Shipping for orders over $79. (Or free to Good Sams Members if over $39) My order fit both. $245 of repair roof tape. However, I could also receive 10% off if I went over $250. So I spent the extra and bought a pair of RV clips and a light up dog tag. These cost ~7 or 8 dollars total.I place my order, 10% comes off. Shipping is no longer free!!? No one was available for chat as this was around midnight, so I placed the order knowing they'd get it straightened out the next day.Customer service responds that because the $3.85 small lightup ball (would fit in a regular envelope) was ordered shipping was no longer free and it didn't really matter because Good Sams members all get the same shipping cost. So instead of Free as advertised, I had to spend nearly $9 on shipping - because of a light up dog tag that is less than $4 and wouldn't cost more than $1 to ship. "
Damaged my truck and wont fix
"We bought a 5th wheel from there for $40,000 while driving it down the road the slide handle used to attach the ball on the gooseneck, came down and put a hole in our truck. We asked them to repair the truck and move the slide arm so that no further damage would occur. They said no to both requests and said they will take no liability whatsoever for the issue. If they installed it they should be willing to fix it! No help at all!$3000 in damages. DONT BUY FROM HERE THEY ARE CROOKS!!!!!"
Damage from Reckless Lot Driver
"Decided to write and let you know my recent experience with CW in Grand Rapids MI. Brought my 5th wheel in for a slider adjust in late April.Decided to order an awning rafter in the store and have it installed at the same time. CW said 2-3 days for that to arrive, would be about 5 days before I could pick up my camper. After hearing nothing I call back after 10 days, service dept says they are done with their end of it (slider adjust) and haven't heard a thing from the store about the rafter support. I call back to talk to the store, no one answers the phone when transferred.I keep calling in as instructed by the receptionist, she says someone will answer eventually. On about the 6th or 7th call I ask for a manager (getting irritated now) She puts me on hold, then says she'll take my info and have them call me back. They Never do. The next day I call early, after some searching on CW's part they realize my part came in without hardware over a week prior and now will have to have the hardware shipped overnight from the factory because I'm about to call the whole thing off and pick up my camper for a pre season trip.I pick it after 13 days...ridiculous that no one did anything when item came in without hardware until I called. So I'm happy to have it done with 2-3 days to get it ready to use it. That is until I get it home and see the damage inside. Apparently the tractor lot driver has no respect for someone else's property and whips these units around so recklessly that my cupboards opened, some dishes fell out and broke, gouging my countertop as it smashed on it.Fishing poles flew off the top from behind a 2" lip above the cabinets, chairs and table slid across the camper out of their rubber pads (a 1st). This would NEVER happen with normal driving, never has in all the miles I driven at speeds up to 75 mph. Now that I'm home I've decided it was time to share this and write a few reviews. I've replaced one small casserole dish at a cost of $30, the counter top was pristine and now isn't thanks to the recklessness of your lot driver.My chairs will have to be glued down to the rubber pads again. And I'm not so sure my slider adjust was done correctly since I'm now seeing marks appear on the flooring inside.Not happy that CW would allow a lot driver to joy ride while towing someone else expensive property around. Total disrespect for the customer's property!UPDATEBrought the camper back to Camping World in Grand Rapids on June 7 so they could redo the slider adjust. The service manager Doug worked on it until it was working much better. Doesn't appear to be dragging on the floor inside anymore. They also gave me 2 thin strips of plastic to set under the edge where it was dragging when moving the slider in, this will buffer the floor enough to keep it from damaging the floor again. Was pleasantly surprised they were able to get most of the marks off the floor with mineral spirits (I had tried other cleaners without success). I was also reimbursed for the dishes that broke. Time spent there was 2 hours with about 50 minute drive each way. They did what they could to fix the issues so I'm bumping this review up to a 3 star for their efforts."
Not a great experience.
"We traded in an old damaged camper for a used camper last month. First thing that **** us off was that we had left a tool in the old camper to take the wheel chaulks off with and it went "missing." They just said "Sorry." With the "new" camper we were told the camper was cleaned but underneath the stove and the sink were a ton of old mouse/rat **** (thankfully no signs of the creatures still). We wanted to PAY them to do a scrape and seal on the roof, the maintenance person said they had already done it, once we finally got up there we found out it hadn't been done. And at one point they had the awning out (I'm sure to do an inspection) and didn't inform us that the awning had broken away from the camper and the wood underneath the one arm is rotting, PLUS they rolled it up wet so when we opened it water poured out and the entire thing is filled with mold/mildew. We were warned they weren't the best to work with, and we had hoped since the sales person seemed awesome that we would have a good experience, but it seems not. "
"Camping World has had a bad rap for some time both in terms of sales as well as service. That said, I can only speak of this specific location. I traded-in a Class C for a Class A and the sales rep was eager to make a sale, which he did. Scott Geasey was prompt, responsive and willing to listen to my specific needs and requests. He interacted with the General Manager, Robert Yeager, who is in my opinion, the epitome of customer service. Robert and Scott solidified a transaction that I think was fair. They included some extra features that made the transaction, a win-win situation. Six months later, I had some warranty work performed and Bob Ripley, Service Advisor, meticulously ensured that all of the work was completed in time. Most RV dealers are between a rock and a hard place when it comes to warranty. Bob Ripley and again, Robert Yeager, ensured that all of the work was covered under warranty. There was a rather difficult specific warranty issue and they had Jason, a senior technician with close to 15 years’ experiences with this dealer, complete the work. The work was completed and satisfaction was the end result. There was damage to a decal that was caused by me and when Bethany, working with the Service Team, saw that, she worked diligently and conscientiously to repair it at no cost to me. This could have been a rather expensive decal replacement if not for her desire and skill.A week after the work was completed, an unexpected additional warranty issue became apparent and a discussion was engendered among me, the manufacturer and the dealer. Camping World Hanover stood firm in providing customer-oriented concern and scheduled the repair work immediately. The store personnel are knowledgeable and one in particular, went to great lengths to demonstrate a foldable bicycle features and benefits.The General Manager, Robert Yeager is a hands-on, multifaceted and qualified person who treats his team like professionals and they in turn, treat their customers like a customer should be. They have turned this customer into a client! Next time, try a visit to THIS Camping World in Hanover, PA, and you will be surprised-in a good way."
Made good on a mistake
"We had a bit of a snafu during the purchasing of our jay flight but Zack made it right. Our salesman Patrick was super knowledgeable of the travel trailer. We were super impressed with him. Even though the sale got off to a rocky start, we are satisfied with our purchase and the great customer service we received. "
Certificate is BS
"Don't believe their hype about Good Sam membership!the $25 dollar certificate is BS, you get a certificate that you have to use within two month, and sometimes you never receive the certificate, i have called 3 times and almost 6 month later i receive one certificate, still waiting on my second one. You cannot use the certificate online, Camping World has no place for you to enter the certificate, they only have an entry for gift cards.. So why don't they give you a gift card instead of a certificate? good question,,, the reason is to make it difficult for you to use it, that way they get away with you never using your $25. Beware its all BS!!"
Left us in the cold.
"I have now waited months for a call back about my fifthwheel heater. I have been promised a call with a solution several times but they still have failed to follow through. My heat never worked and they have yet to find a solution for me. It will be in the 20s and we and our dogs will be left in freezing temperatures with no heat. I strongly urge you to avoid this store as they will sell you products that don't work and then disregard your requests for help and will leave you stranded. Terrible terrible service. So many other service issues, but leaving us in freezing temperatures without even a phone call for months is beyond heartless. We will struggle through the night but I really hope my tiny 17 year old poodle survives it. "
Bate and switch programs
"Drove 100 mile to a camping world where they advertised a Coleman trailer for $12249 2017 model. I informed them I would need hitch and wiring for my SUV. The hitch price as $1990 I had done my homework, I priced same with U haul, price $669.00 then they add prep fee and shipping fees and then another $700 dealer fee ( admin) $145 licence and reg. fee. I walked away will never go back. "
Stole my money for warranty plan
"One year old champion 3100 generator broke went in with paper work for on the soSpot replacement as promised management said that they would clall me one week has gone by no call just anot her lie these people have no honor and are not to be trusted "
Awful Customer Service at Byron GA Camping World
"When we started coming here 3 years ago to have our RV's serviced they were great. Unfortunately now I would tell you to go anywhere but here for your service. In the last 6 months we've had to return 6 different times because they didn't correctly repair the item. It's a 3 hour round trip for us. We spoke to the service manager who basically did nothing. Left two messages for the General Manager and he NEVER called. They had management changes a while back and it seems as if they weren't for the better, at least not where the customer is concerned. So instead of singing their praises, which is what we used to do, we now send people someplace else. The one shining light is Andy, our service writer. We believe he actually cares about our concerns but can only do so much."
Not authorized dealer!
"I bought a Wolfgang puck oven from Camping World last year. It stopped working! The manufacture told me that Camping World was NOT an authorized dealer and because I purchased this from them, I could not use my warrantee! Camping World refused to help me, offered a 25 gift card, then never responded after that! They are selling products that ARE NOT WARRANTEEd! Do not buy!! They are not authorized dealers. "
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