Happy with order and customer service
"Order took a,most 2 months but was informed at time of purchase. Customer care very responsive and friendly. "
"Called and talked to Roger to make sure I was ordering the right pieces. Roger was great. I purchased a vacuum power head at his suggestion would be better the Lindhaus made in Italy. So glad I did. It works great. I feel it has more power and suction than the Beam Serenity power head. Thank you again Roger for assisting me. Will definitely purchase central vacuum parts etc. from Central Vacuum stores. Have great prices and customer service was fantastic. "
huge delay in shipping
"i waited almost 3 months to revieve my order. every time i called i was given no answer as to when i would recieve my order i was told different date every time. they had no stock - for a vacum bag company this does not make sense . poor customer service and shipping"
"I ordered a new beater bar and belt for my central vac system. Parts came as expected and shipped on time. I would order again!!"
"Very helpful customer service when you have questions about the products on the website."
"It works fine pulls itself through carpet with very little help."
Love the Store Don't Trust the Ratings
"If you look at the reviews for this company you will see a review I did a short while ago. I did not purchase from Central Vacuum Stores, I am one of the owners, which demonstrates the lack of integrity of Reseller Ratings, not my company. None of these individuals had to prove they purchased anything from our company, and in fact some I recognize as competitors. Reseller Ratings will not allow me to answer these reviews unless I pay them a rather hefty monthly fee. This review site is basically a shake down. Is there a place to leave a review for Reseller Ratings?"
Bad post sale customer service and slow shipping
"Once you have placed your order and you have a question about the shipment, no one would bother to return your call, especially after you've left numerous messages trying to find out why your order has not shipped, a week after you have paid for it. "
Easy Ordering Quick Shipment Great Product
"Delighted with the customer service at Central Vacuum Stores. Knowledgeable staff member helped me find just the part I needed. The process was easy and I received the shipment quickly."
Terribly mismanaged inventory
"Placed several orders with Central vacuum. Each time the item was out of stock or discontinued. The item I need is taking nearly month to ship"
Quick and Easy
"Quickly found the part I needed for my central vac. Ordering was easy and I had it at my front door in 3 days. "
2 month delivery!
"Terrible purchase experience. Purchased a product at the beginning of a month and wasn't told (until I inquired 2 weeks later) that they don't have the item in stock and won't for around 21 business days. They proceeded to tell me how they consistently don't ship things for months, with a rep citing how many outstanding orders they have almost two months old. No where on the site, during the purchase or after, was I explained that I would have to wait over a month to receive my order while the manufacturer drop ships the product through them. Company was happy to charge my credit card as soon as I placed the order though."
Instock? I think not!
"I ordered a fan on their website. everything looked good the price was ok and it was INSTOCK. i received an email the next day after i purchased the item letting me know that they were waiting for it to come to their warehouse from the manufacture...WHAT...that means its not in stock these people are idiots..the ratings here tell u everything u need to know I wish I had seen these before i bought from them. ANYWAY 10 days later still no response nothing they still haven't shipped it to me or anything. :("
"Bought Vacu-sweep, product that was not working correctly, called them staff said yea,we like the Vac-pan product. Why sell the crappy one? Asked if product was purchased over 30 days and yes it was, I bought it in plenty of time for install in kitchen remodel. You can just tell the product is poorly designed and feels like it could snap the plastic toe flap lever when used. Central Vacuum does not stand by what they sell, that is bad business."
"I have been doing online orders for a long time and not once have I ever had as many problems with an online retailer as this one. Said they would email me when it was shipped and 2 weeks later I never received any shipping confirmation. Emailed them to cancel my order and they said it was scheduled to be delivered the next day but they got it rerouted back to them. Said they would email me when my refund was processed and as of now, 10 days later, still no refund or email. Worst transaction I ever made online. I wouldn't recommend this company to my worst enemy because I don't think they are worth his/her money."
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