Bait & Switch
"Sold me a product online that was out of stock. Two days after the purchase I was sent a text like email informing me they could not fill the order. Instead of canceling the credit card transaction when they found the errror, they tried to strong-arm me in to a different product. I refused and asked to have the order canceled. They charged my credit card 5 days after the transaction and 3 days after the order was “canceled.” The day my card was charged I found that the out of stock discounted product was back up on the website. I called CS to inquire and wasn’t give an answer that explained anything. Level Nine Sports took my money and still hasn’t issued a refund on something I wasn’t even able to purchase."
"I bought a pair of skis, mounted with bindings by L9 sports and a ski bag. Everything came professionally wrapped up and secured, delivered at my doorstep after only 36 hours!!!! Mind you, they ship from Salt Lake city, Utah and I live in Ottawa, ON, Canada!!! They take care of your customs fees if you live outside of the USA. Best on line shopping experience ever"
"Excellent store with excellent service. Great selection, great prices. I ordered two pairs of skis and selected two day shipping. Due to a problem at FedEx, the package didn't arrive on time, and LevelNineSports immediately refunded my shipping cost, even though it hadn't been their mistake. "
"Very good store and i reccomend it."
"I am on my third go round with L9. What do you get? Great prices, outstanding service, very knowledgeable and patient staff, attention to detail and flawless transactions. Rich runs a tight ship. I see no reason to go elsewhere. "
"I ordered bindings and brakes and there was a mix-up on the brakes. When contacted Levelnine immediately fixed the problem with no cost to me. This is my first experience with them and they are the best! I would highly recommend them."
"Love this company. I have used many online shopping site. But these guys are supreme. Love flat rates shipping. Products are all high quality."
"Excellent customer service, they respond immediately to "live chat", exchange is easy and free. I would certainly purchase from this store again."
"I ordered online a Womens Spyder Jacket from Level Nine Sports for my daughter for Christmas. I mistakenly ordered a small and needed a medium. As soon as the package was deliverd (in a speedy two days) I called and told them of my mistake. No questions asked they exchanged it for me and they sent it free shipping. They are the kind of store with customer service that keep folks shopping with them for a lifetime. Thanks!!!"
"Perfect transaction, will buy again - thank you."
"Goods delivered within a few days and everything there. No hassles and great service."
"Awesome skis,excellent service,shipping was very fast only 4 days to Australia.Can't wait to try them out in New Zealand next month.Thanks Thomas"
"I live in New Zealand and they are as good as they say they are!!In fact I ordered a product from Christchurch at the same time but got my order from Level 9 sports arrived 3 days later and 2 days earlier than the local Supplier.I would defiantly deal with these guys again freight costs very good value"
"Awesome, could not have been better. Shiiping to Australia was lightning fast, the gear was great and the price was unbeatable. I am an unashamed tight*** that loves nothing better than a bargain and the gear I bought was fantastic."
"Very pleased, great gear and very prompt delivery, three days to Queensland from Utah unreal. Of to Perisher to try it out 1st July should be good with lots of early season snow. ThanksAshley"
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