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Stores > PENSRUS
  • PENSRUS PENSRUS Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      10312
    •  
    • BUSINESS HOURS
      7:00 am - 7:00 pm Mon-Friday
      GENERAL PHONE
      800-736-7787
      FAX
      866-736-7787
    • SUPPORT EMAIL
      info@pensrus.com
      SUPPORT PHONE
      800-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.72/10 8.72/10
    Chance of future purchase: Rating 9.05/10 9.05/10
    Shipping & packaging: Rating 9.35/10 9.35/10
    Customer service: Rating 9.33/10 9.33/10
    Return/Replacement policy: Rating 9.08/10 9.08/10
Voice your opinion! Review PENSRUS by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-12-06

Great pens. My customers love them.

"This was a reorder. These pens are used for marketing purposes and my customers love them. The logo printing is high quality. The pens arrived as ordered. It took a little longer than I expected for them to ship so that's why I gave a 4 star instead of a 5 star rating. I recommend this product."


Rating 10/10
5/5
2017-12-06

Best Promotional Company!

"My experience with Pens R Us has always been great. Every promotional item they produce for us is great quality and a great price. Their team is super helpful and great to work with. We recommend them to anyone looking for promotional items for their business! "


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Verified Customer
Rating 6/10
3/5
2017-12-05

Good upfront customer service, need to improve communication on order status/delivery

"charge 11/03/17 received product 12/05/17"


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Verified Customer
Rating 2/10
1/5
2017-12-04

What Experience?

"I run a business and order the same kind of pen over and over. I no longer have the option to re-order pens. I have to either call or create new ones each time. Also I placed an order on 11/2/17 and on 12/2/17 got this email asking me how my experience was. Well, since I haven't received my order yet, a month later, it would be hard to say...."


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Verified Customer
Rating 8/10
4/5
2017-12-03

price is right .

"over all good ....... quality could be a bit better but for price it was good. "


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Verified Customer
Rating 4/10
2/5
2017-12-01

unusable

"Pens won’t write on thermal paper "


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Verified Customer
Rating 6/10
3/5
2017-11-30

"I usually love the product I receive but tends to take a long time for production. I ordered mine a month ago and they still haven't shipped yet."


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Verified Customer
Rating 10/10
5/5
2017-11-28

Excellent

"Good service and good products and great pricing"


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Verified Customer
Rating 2/10
1/5
2017-11-27

Poor

"I wasn’t happy with the overall writing of the pen and didn’t like that it doesn’t click to write. "


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Verified Customer
Rating 10/10
5/5
2017-11-24

Excellent Quality

"Excellent quality pen and excellent personalization! Customer service was great to work with on getting them by the date we needed!"


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Verified Customer
Rating 10/10
5/5
2017-11-21

SIX STARS!

"Been using them for years , always fast and easy! I couldn't be happier with the service and quality."


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Verified Customer
Rating 10/10
5/5
2017-11-20

Great company to work with

"They had the lower quantities that I wanted, sent the proofs fast, shipped fast and staff on the phone were great. All went well with my order."


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Verified Customer
Rating 8/10
4/5
2017-11-17

Pens for the pews

"Overall it was a great experience. Easy to order and received them in a timely manor. the only thing was that a few of the pens has part of the top line missing."


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Verified Customer
Rating 10/10
5/5
2017-11-15

Happy Customer

"Second order in 6 months. "


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Verified Customer
Rating 10/10
5/5
2017-11-15

Exactly as advertised

"Great to work with...as advertised, great value. Thank you!"


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