https://stemgoods.com
43 reviews
9.77 / 10
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    GENERAL PHONE
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  • SUPPORT EMAIL
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    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile

Product & services pricing 9.06/10
Chance of future purchase: 10.00/10
Shipping & packaging: 9.17/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2018-08-11

Great customer service!

"Our rep Lauren was great!"

Helpful Cool

5/5
2018-08-07

Helpful Designer, Lots of Options!

"Laura, the designer, answered all my questions, provided suggestions, and worked with me as I went through the customization options. I can't wait to receive our new couch, matching cushions, and storage ottoman!"

Helpful Cool

5/5
2018-07-10

Amazing service!

"Laura took care of all my needs, my many questions, gave me suggestions and sent out all the fabric samples I needed. She is professional, a good listener, I couldn't ask for more in a service rep. I have not received my sofa yet, but I am sure it will far surpass my expectations. "

Helpful Cool

5/5
2018-06-19

Very personal experience

"I love the concept of eco friendly furniture. Stem has such an amazing variety of options and the personalized service made me forget I was working with someone across the country!"

Helpful Cool

5/5
2018-06-14

Laura made it easy

"I'm old sick not tech y and Laura made it all so easy to order on phone. TY!"

Helpful Cool

5/5
2018-06-01

Laura

"This far, the designing and ordering process has been phenomenal due to Laura’s customer service. She is extremely quick to respond and has been incredibly helpful during this purchase process - lots of shopping cart updates...! I hope the finished product on the back end of this order is just as seamless and perfect as the ordering process! "

Helpful Cool

5/5
2018-05-24

Excellent customer service

"To date completely satisfied."

Helpful Cool

5/5
2018-05-22

I loved working with Stem

"Specifically, Laura. She made things simple and modified the furniture (and gave large discounts) I look forward to continue investing in StemGoods."

Helpful Cool

5/5
2018-05-16

Go so far - but just placed order

"All I can say is that the buying experience has been great. We worked with Ryan and gave him a drawing of our room and what we wanted and he came up with a layout that fit our needs and the price was fantastic. He sent us swatches to look at fabrics, and once we picked one out, he populated the cart for us, so the experience was effortless....
BUT I cannot comment on the production time, shipping or comfort yet.
"

Helpful Cool

5/5
2018-05-04

Awesome furniture and wonderful customer service!

"Laura was excellent to work with and the owners are wonderful too! "

Helpful Cool

5/5
2018-04-30

Employees extremely helpful

" I have had such an amazing experience with stem so far. We haven’t received our items yet (just ordered) but I feel so happy with the customer service and help. Between sending samples, helping with measurements & fabric choices and about a hundred questions later, we are confident the couch coming our way will be amazing. Thanks so much to Laura for her continued help over the past couple weeks! "

Helpful Cool

5/5
2018-04-25

Excellent Service So Far

"Laura is just a dream to work with. We had a thousand questions and custom design and she was patient, helpful and absolutely delightful. Would recommend Stem with no hesitation."

Helpful Cool

5/5
2018-04-21

Great customer service

"I ordered a couch last year from Stem and at first i ran into one issue after another. First the fabric I chose was not available - they said it would take an extra 3 weeks so I decided to wait it out. Three weeks later I touched base with them and the fabric still hadn’t arrived they suggested choosing a new fabric. So they sent me swatches however it took over two weeks to arrive. Finally chose a new fabric and few weeks later I received the couch! When it arrived there was a tear on the lower right hand corner. So I contacted them and were apologetic. They contacted a local upholsterer and after a few more phone calls and a few more weeks they came to pick up the couch and repaired it within a few days. They delivered the couch and all was well at that point. The whole process took almost 5 months. The couch itself is great, i love that i was able to customize it and love the fabric I chose. The reason I’m giving 5 stars is because of the customer service I received. I complained about the delay and just the overall time it took me to have to continuously follow up and then all the issues experienced during the process. They went above and beyond to address my concerns and credited a big portion of what I paid. They really wanted to make things right and for that I really appreciate them! So much so that I’m on the hunt for another sofa for our sunroom and I will be ordering from them again. Thanks for the great customer service Stem!! "

Helpful Cool

5/5
2018-04-20

AMAZING customer service! Laura is a gem! :)

"AMAZING customer service! Laura is a gem! :)"

Helpful Cool

5/5
2018-04-12

Easy

"The process is easy. Customer service is responsive. The product seems impressive, though I haven't received my couch. We are excited. "

Helpful Cool

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