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Stores > WineDirect.co.uk
  • WineDirect.co.u

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.00/10 1.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: Rating 0.36/10 0.36/10
Voice your opinion! Review WineDirect.co.uk by clicking a star below.
Rating 2/10

No wine for Golden Wedding Anniversary

"Despite a phone call to tell me that the wine I had ordered for my parents 50th Wedding Anniversary would be arriving ahead of the date, two days have now passed since the special event and still no wine. Calls to the number provided are now always through to a voicemail system....save your money, time and effort and go elsewhere for your wine needs!"

Rating 2/10

MUST NOT BUY FROM THEM!!!!!!!!!!!!!!!

"MUST NOT BUY FROM THEM!!!!!!!!!!!!!!!
bunch of crooks taking money from your account, no order confirmation, no order status updates, nothing!
you call them, and you speak to a VM or they reassure you that the delivery is tomorrow.

b@stards! i am reporting them to the police tomorrow when im back at home!

Rating 2/10

Horrible customer service, no update on order, no answering emails or phone

"Just save yourself the trouble and order from someplace else. No wine is worth this much stress. I ordered a gift for 90 GBP. I thought 5 business days would be enough to have it arrive at the receiver, not to mention the fact that I agreed to Wine Substitutions and Vintage Changes. But no, it wasn't. I emailed 5 times, I called 6 times, nothing, nothing at all. Their customer service is non-existent. Or worse, they know and just choose not to do anything about it, so they are intentionally deceiving customers."

Rating 2/10

Terrible experience!

"It was my first and will be certainly my last order with WineDirect.
The order was placed on a Monday evening and shipped only on Friday, to be delivered Wednesday next week. After sending an e-mail (no reply), tried to call on Friday morning (left voice mail message) to get an update on the order and its estimated delivery date. No reply either.
To make thinngs really worse, what I've received isn't what I had ordered: ordered 2016 vintage, received 2017 vintage. And I had specifically stated in the order that changes on the vintage weren't accepted.
Totally unprofessional from WineDirect. Unacceptable.

Rating 2/10

Stock misrepresented and abysmal customer service

"Doh - I wish I'd read the reviews here first.....

Ordered £222 wine 7th Feb - order confirmed by email

FAIL - heard nothing for about 10 days, had to call them for an update.

FAIL - it's 50/50 whether someone picks up the 'phone. (Don't waste time leaving a message)
Got through, no explanation for radio silence, arranged delivery for 20th Feb; my partner agreed to stay at home all day (it's the usual opacity on delivery time).

FAIL - 20th Feb, no delivery, no communication, very irritated partner

FAIL - no response to repeated calls, left answerphone messages, sent email

FAIL - Fri 23rd Feb, email from Tony Abreu: two items from my order were sold out - that's the reason nothing was delivered. SO WHY DID YOU LET ME PAY FOR ITEMS SOLD OUT? GET YOUR STOCK MANAGEMENT IN SHAPE IT SEEMS TO HAVE BEEN FAULTY FOR YEARS (read reviews below). Offered Monday (26th) delivery which I replied to within 25minutes offering three half day slots when I would be home mon/tue/fri.

FAIL - No response to my email by close of business Mon 26th - ie the day THEY had offered for delivery. Sent them email asking for a response to my suggestions of delivery slots.

FAIL - chased Winedirect by calling twice on 27th Feb.

Received email from Andrew Birtley 1st March: Winedirect was planning to ship to me for delivery Mon 26th but decided to postpone in order to avoid wine sitting in a delivery warehouse over the weekend of freezing [beast from the east] temperatures. Fair enough. BUT WHY DIDN"T YOU SIMPLY LET ME KNOW RATHER THAN LEAVE ME WONDERING WHETHER I SHOULD STAY AT HOME LONGER ON THAT MONDAY TO RECEIVE THE WINE? USELESS CUSTOMER SERVICE AGAIN. Mr Birtley concludes by telling me Winedirect plans to ship on Monday 5th March for Tues 6th delivery (again not checking whether that suits me), and that Tony will be in touch on Monday 5th [to update me].

FAIL - no one contacts me on Monday 5th

FAIL - 3 of 9 bottles arrive (from my now smaller order, two bottles being out of stock). I write an email just before midday, reporting this and gingerly asking whether the rest would arrive on the same day, as promised! ho ho ho. No response - no surprise.

I then write another email after close of business on 6th March entitled "WHAT ON EARTH IS GOING ON?," pointing out that 6 bottles are missing as is my refund for the 2 not available.

FAIL - no response. I have to call Winedirect and get through to Tony Abreu on 8th March who tells me the outstanding 6 bottles are out for delivery.....whereupon I inform him I am calling from a plane to the airport and I'm going on holiday so no one will be home. WHY DID YOU ARRANGE THE SECOND DELIVERY WITHOUT TELLING, OR INFORMING ME WHEN IT WAS DUE TO BE DELIVERED? He offers to get in touch with the courier to redeliver but we both 'agree' it would be better (and safer!) for me to sort it out. He also informs me my refund has been processed and I should receive it within 2-3 days.

The courier attempts a delivery; no one is home; an "unfortunately you weren't in" card is left which I collect on returning from holiday and use to arrange delivery for the next day I am home, Thur Mar 15th.



On a personal note each time I spoke with Tony Abreu it felt like he was genuinely trying to help....but unfortunately had a total lack of empathy with how dire the customer experience had been, and was barely apologetic.

It goes without saying I won't be ordering from Winedirect ever again, and I'll report them as fraudulent to my bank card issuer at the end of this week if I don't receive my refund.

But the point of writing this review, dear reader, and spending so much of my time doing so, is to give you a gift - the gift of dodging the Winedirect bullet.




Rating 2/10


"I wish there was a nil star option. I ordered a half case of wine difficult to source in the UK - hence my attraction to the web site- on 17 February expecting delivery within 4 days for a friend's birthday. No delivery, despite sending two emails and ringing three times. On each occasion I was put though to an automated answering machine service. One call was returned by man called Tony who promised me that the wine would dispatched on 26 February. It was not .I have notified my credit card copy to obtain a refund and will never use WineDirect again. "

Rating 2/10

I wish I had checked reviews before I ordered from them

"Ordered a case of 6 bottles and heard nothing from them for 14 days until I got a call saying a bottle was broken and getting a replacement was taking awhile so I agreed to replace that one bottle with a better bottle. Case came and was not the wine I ordered!! To rub salt into the wound, the replacement bottle that was promised to be much nicer as an apology for the 2+ week delay was barely more expensive than the ones I ordered and, from the website, looks like it was on sale so they were dumping stock on me!! Just terrible terrible company. I'm not a typically bitter customer and, again, rarely make comments...this is me saying stay away at all costs."

Rating 2/10

wine didn't arrive- avoid this company

"Wine direct took 10 days, and nothing has happened with my order. I spoke to a member of staff after a week, who assured me the order would be here on time. Unsurprisingly, it didn't arrive.

Rating 2/10

Worst customer service I've ever experienced.

"I signed up to WineDirect for my wedding list - guests were able to log onto our list and offer us a bottle of wine. Over a month after the wedding I still haven't had all of the wine delivered, despite guests' money having been taken. Emails are regularly ignored, phone calls are never returned. I was told that the wine would be delivered on Saturday and waited in all day for nothing. The customer service I have experienced has been SHOCKING! Do NOT buy with this company - there are many many more companies who actually care about their customers out there."

Rating 2/10

Worst service I have ever had the displeasure to use

"Looks like I have been a victim like everybody else on here. Ordered on 30th November and have called numerous times and had no response. Customer services just tell me "I'm sorry, theres nobody answering the line at the moment......Bottle of wine was a Birthday present for somebody and I am seriously doubtful that this will arrive in time......if ever. I'd be interested to see if anybody has a direct number for these thieves!"

Rating 2/10

Shocking service, do not order from these guys

"Shocking service, do not order from these guys
2 emails and three telephone message to a call centre which isn't winedirect.co.uk and cant help you.... and I cant get to speak with the company on where my delivery is, despite it saying 3-5 days delivery its not 8 days!

Rating 2/10

Money taken, wine not delivered

"3 weeks since order placed and money taken but no delivery yet. No update as to actual delivery status. Suggest avoiding the company as I will be doing in future."

Rating 2/10

Poor customer service avoid this seller

"I bought 2 cases of wine for about £200. All wines were in stock when I placed the order and fully paid for the wines. About 7 days later, I started calling and emailing the company since I didn't hear back nor got any tracking number. No one replied ANY emails and the phone was always BUSY. After 2 weeks of placing the order I started a complaint with PayPal and only then the merchant decided to reply, saying that one of the wines was due in that same day (lucky me) and that they were going to deliver that same day or the next day. Clearly they didn't deliver nor made any attempt. After more than 1 month I still haven't got any wines nor my money back, although the claim at Paypal has just been decided in my favour.
I would advise anyone reading this NOT TO BUY via WINEDIRECT. They have incredibly poor customer service, take ages and are not so cheap (I found same or similar wines in other online sellers at same or cheaper prices).

Rating 2/10

Roadworks is the reason for delay.....

"Same story as other users. Ordered case as a gift over 3 weeks ago, told roadworks were delaying delivery! No update, no wine, no confidence that this will be resolved any time soon. "

Rating 4/10

Move along -- nothing of value here.

"Was given a voucher so stepped outside of my usual online wine suppliers. Was quite looking forward to finding some new hidden gems but it soon became apparent that winedirect.co.uk are just another "me too" supplier with just the usual run of the mill fare but at comparatively expensive prices and delivery costs.

Website is clunky too which never inspires confidence (e.g - when checking out you can put in your postcode but it still insists on you having to enter the country and county, plus if you go back and change anything it remembers the postcode but not the country and county - so back round the loop you go again).

I had an issue with using the voucher so e-mailed the customer service team for help - more than a week on I'm still waiting for a reply. Guess I'll persevere as it's a gift voucher but so far I'm underwhelmed by their offer and support in comparison to the usual online guys like Majestic, M&S, Laithwaites, Berry Bros, Corks Out etc. or even what's available from the main supermarket chains.

Update - 2 days later. To be fair once, I had worked through the website and actually ordered the wine, the shipping process and communication from winedirect was very slick and my order arrived very well packed via Interlink courier (so tracking updates and timed delivery slot communications sent) the next day.

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