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Review History & Profile See full Rating history

Product & services pricing 7.50/10
Chance of future purchase: 0.00/10
Shipping & packaging: 2.50/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
1/5
2018-02-20

Ruined Dress

"Ordered a custom wedding dress with a zipper, a gorgeous lace mermaid gown. The dress I got was a haggard mess, applique not fully sewn, elastic around the shoulders, a corset back, a misshapen lumpy fit, and the worst material I have ever felt against my flesh. It was nothing like the dress I paid for. I had a friend who works in the wedding dress business come and see if I was just being crazy and she was floored by how terrible it was. I tried to return, and I paid for the return to China (not cheap) and they still refused to reimburse. Opened a fraud claim with Bank of America and then had to buy a new dress with the help of my friend. Bank of America went after my friend's company instead of Landy Bridal and never told me about it. Later when I finally got some mail, I went to the bank and was told it was too late. They went after the wrong company and I got just under half my money back due to the bank's mistake - which they blamed on me. Bank also told me it was too late to open a new claim against Landy Bridal. So Landy got ALL my money despite being an enormous scam, and then they started harassing me via email to buy more and let them send me the fixed dress. Which was odd because they insisted there was nothing wrong with the dress! I had to threaten legal action of they sent any item to my address before they left me alone. I also closed my account with Bank of America immediately and the manager was a huge **** about that, as well. Moral of the story: Don't use Landy Bridal and make sure you really trust your bank."

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1/5
2017-03-17

its fake. DO NOT ORDER

"The worst site and service(www.landybridals.co). I bought my wedding dress and they send a totally different dress. Different design, different colour and bad quality. I contacted them and asked for a full refund. They didnt accept and told me that will send 60% of the price. It s been 3 months now and havent send it. They own me 426 dollars..."

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5/5
2016-01-23

Delighted I found Landy Bridal... they are the best!

"I first contacted Landy Bridal in July 2015 and began the process of designing a wedding dress with the excellent assistance of Emily. Emily was amazing; she responded promptly, patiently, and really understood what I was trying to communicate. This is quite amazing given that we communicated totally by email and that I believe Emily's first language is not English. She helped me piece together my dress using images and offered me reassurance on the details I was worried about. Finally I was ready to order and made my payment, which was extremely reasonable for a customised, made to order dress. Half way through the dress making process it dawned on me that the sequins I had chosen were incorrect. I freaked out and immediately contacted Emily. Emily did what she could to help me and sent me a picture of two different ways they could add beads/sequins to the lace on my dress. This was so helpful and I decided to choose a different design, recommended by Landy Bridal's designer. The dress was finished (very quickly) and shipped to me. I had a parcel in my hands within two working days! It was amazing. I was sooooo nervous opening the parcel as I had no idea how good the dress would be. I was in fact quite surprised to find that the dress was excellent. Not only was it a beautiful design but it was well made and of good quality; the lace and beading were lovely. On par with what I would find in a bridal shop at home. I had chosen a lace-up back so that if my body size changed before the wedding I could just tighten it and not need to alter the dress. The dress fit perfectly in length and size and I do believe it looked lovely on me. My mother made some very minor touch-ups to the bustle, a couple of loose beads and train (she attached the upper lace to the satin lining) but that was all that was needed. I have waited until now to leave my review as I wanted to actually wear the dress for my wedding first! Now that I have worn it I can confidently say the whole process was perfect. The dress held up throughout the day, was comfortable enough and looked lovely on me. Part of me wishes I could have another wedding so I could get another beautiful dress made by Landy Bridal! Would definitely recommend them to every one I know. Thank you Emily. Regards, Katya"

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5/5
2016-01-18

Excellent service!

"I have just bought my wedding dress from landybridal. Whilst at first I was nervous about ordering it online, I am now so glad that I did! The quality of the dress is amazing and it fits perfectly! Emily was so helpful throughout the process, and always responded very promptly to any questions I had. I cannot recommend them highly enough, and will soon be ordering my bridesmaid dresses from them too!"

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5/5
2015-11-01

"I would highly recommend LandyBridal! I recieved my custom made wedding dress this morning and it is beautiful. Its fits perfect and the fabric is high quality. I was told 1 month for the dress to be made and everything was in time! The ordering process has been so easy and I was kept informed the whole the time! Emily was very helpful throughout everything!
My experience has been fantastic!

Thankyou so much!
Can't wait to wear my dress on Jan 2nd 2016!
"

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5/5
2015-09-23

"I totally recommend landybridal, my wedding dress is perfect! "

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5/5
2015-04-15

"Very unsure about ordering from LandyBridal. But I am so happy I did. I loved everything about the dress online, and it looked identical in person. Everything about the dress was the same as the picture, very good quality no problems at all. Every time I would have a question LandyBridal would get back to me immediately. They did an amazing job, and I will be ordering from them again. Thank you so much! I will have a great time at my prom thanks to my amazing dress!!"

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5/5
2014-12-29

"It was absolutely fantastic working with Lydia!! She always replied to emails almost immediately and had an answer to all my questions! The dress is amazing and an absolutely perfect fit! Thank you so much to Landybridal for giving me my dream wedding dress!! I will definitely be telling my friends about this company! Thank you again to Lydia! "

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5/5
2014-03-28

"the dress I have ordered and received has a very good quality, and the measure is very good to. And they were very serious, they sended me the dress in time."

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5/5
2013-11-18

"When I first contacted Landy Bridal, I was surprised at the speed and efficiency with which they communicated with me. I was allowed to ask as many questions as I needed, and felt no pressure to hurry and make a decision.
I ordered my dress with some changes to the photos I saw online, and felt completely comfortable that it would be made into my dream dress.
Landy shipped the dress on the day that they quoted that it would be finished. I was also sent several pictures of the dress which just confirmed my choice to go with this company.
I received my dress today, and it is well constructed and was created with care. I am very happy with the quality, communication and service that I received from this company.
I have no hesitations recommending them for the purchase of your wedding dress.
"

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5/5
2013-09-07

"I purchased a dress off LandyBridal and it was absolutely perfect! It will be my graduation (prom) dress and it is just amazing. It's everything I was hoping it'd be. I'd definitely recommend them to anyone! They provided great services too. I am one very happy customer! Thank you LandyBridal!"

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5/5
2013-07-25

"I send a picture of my dream dress, and landybridal make a same and much more better! Dress is a really good quality, measurement was match. Price of the dress and veil was really low, compare what I got. Communication was quickly and pleasure. 100% recommended."

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5/5
2013-05-25

"My wedding dress arrived today, which I purchased from Landy Bridal. It is beautiful and the quality is very good. Over all I am very please with my dress. The finish for the lining of the bodice and undeskirt is very good. The underskirt is heavy satin with two layers of different lace overlaid. I opted for a custom size dress to my measurements. The measurements are almost right, but the area around the hips is a bit big and the bust area. However, it's better that this is a bit loose than too tight and I can ask a seamstress to alter this for me. Overall, I am very please with my purchase and the service that Landy Bridal offers. Ella was quick with communication about the status of my order and very professional. One point to note, is that my dress did take longer than that stated 20-25 days. It took nearly double that. Thanks to other reviews warning me that it does take longer than the stated time, I made sure to order my dress well in advance. As long as you're aware that it will take longer, all will be well.
I would reccommend Landy Bridal to any bride who is seeking a high quality wedding dress on a budget.
"

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5/5
2013-04-30

"I received my dress and it is gorgeous!!!!! It is beautiful and looks exactly what I wanted.
Fabric and the sewing is very high quality and worth the price.
Thanks to Ella who always was patient and helpful and answered all my emails and questions.
Sewers and designers team did a great job!!!!
Happily continue buying with you and will recommend to my friends.

Best regards,
Natalia.
"

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5/5
2013-01-10

"GORGEOUS!!!Wonderful seller who pays attention to detail. I was hesitant to buy such an intricate dress to make from overseas. I couldnt be more happy, and intend to purchase another creation of theirs soon."

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