Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
this is supervisor from LightInTheBox.
I feel sorry for the confusion. Please note that our customer service offered a return for either a replacement or full refund.
By the way, we haven't received your parcel yet. As such, please note you can change your mind and opt for a refund if you feel like - on your last answer you had confirmed for a replacement.
Should you need any further help, please let me know,
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18535784
Thank you very much.”