“The picture on their website of the item I ordered was an old style tan petmate litter pan. This old style pan is no longer being manufactured and I needed this exact old style pan to fit the litter pan rims I currently have. I ordered 4 litter pans at $24.44 and paid the exorbitant shipping cost of $42.48 and a $2.25 handling fee. Outrageous but I really needed those old style pans. I received my order and what did they send me? The new style petmate litter pans which I could have bought at any local store for $24.00 with no outrageous shipping & handling fee. I contacted the company via their website to initiate a return and refund for the items and shipping fees. I received an e mail in the middle of the night that they only issue refunds on shipping costs if the mistake was on their end. There was no information regarding returning the incorrect items at all. I replied to their e mail that this was a mistake on their end as their website pictured a different item than the items I received and asked how I should proceed with a return. I have not heard back from them and I doubt this situation will ever be handled to my satisfaction. I will take this as a very expensive lesson learned and donate the 4 litter boxes to a local rescue group at a total cost of $69.97. I could have purchased 10 of these litter boxes locally for the same cost.
If you think you will have a better experience with this company than I did, my guess is you will not. My advice is not to purchase any thing at all from this company.”